• The product must be in new, and unused condition with all original packaging materials, unused warranty cards, and instruction booklets. Any indication of installation or Use and no credit will be issued.
  
• Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by requesting by e-mail Return Authorizations. Or, by calling (952) 474-1884.
  
• The RMA number must be written on your original packing slip and on the return shipping label. Any returned items that are not accompanied by our RMA number will not be accepted. A return may void a multiple purchase discount.
  
• All refunds will be credited the full purchase price, minus the shipping charges, and will be made in the same manner as the original purchase.
  
• Returns must be sent prepaid and insured for the full price by a trackable carrier such as UPS or Federal Express with tracking information.
  

Irrigation Supplies

• Customer satisfaction is our top priority. As the Internet's largest online sprinkler warehouse, every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any purchase within 30 days.
  • Within 30 days, with the exception of Electronic Devices, if for any reason you are not satisfied with your purchase from us, you may return the item for a full credit on the purchase price (minus shipping charges) .
  • We will make every effort to provide you with the support to help troubleshoot any problems you may have with products purchased from us. You can buy with the confidence that if you have selected the wrong product, or the product does not perform to your expectations, you may return it for full credit on your credit card (minus shipping charges), within 30 days.

Lighting Fixtures & Supplies

• Because of the tremendous selection of Manufacturers, fixtures and colors, All Lighting Sales are Final. We will in some instances make exceptions for some fixtures in the color Black. In these cases, there will be a re-stocking fee. This applies to all sales from the website, whether local or not.

Defective Merchandise

In the case of defective products, we will replace the entire product and submit it for replacement.

• All returns must be in the original packaging and in original condition, with serial numbers intact.
  • All returns MUST be clean. Sprinklers must be washed prior to return. NOTE - We will simply dispose of any items returned soiled. Therefore it is in your best interest to clean sprinklers prior to sending them for warranty.

This policy is very clear, failure to comply with any part will result in loss of your right to receive a replacement product.

• No credit is issued for warranty goods.
  • We do not pay shipping either direction for warranty or defective goods. Our sole obligation will be to replace the item.