Full price factory sealed merchandise in original packaging, in like new condition may be returned up to 21 days from the date of delivery and is eligible for a refund minus any shipping fees we incurred and a 15% restocking fee. Special Order items you personalize by color are non-refundable. We have to be able to send the merchandise to another customer in the same new condition that you received. Open, dirty or missing packaging is not like new condition.
Discounted, Sale and Clearance merchandise cannot be returned except for exchange if proven defective. Bargain Bin merchandise has been deeply discounted and is non-refundable. It has been examined and tested and is functional for the use intended. Any faults the item may have were disclosed in the item description.
A $15 handling charge may be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf if applicable. All returns must be authorized in advance and must have a valid issued Returned Merchandise Authorization (RMA) number before being shipped back. Any returns sent back without a valid RMA number will not be accepted and no credit will be issued.
Refusal of product delivery is not an authorized return and a credit will not be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation.
Why We Charge For Re-Stocking
We know the restocking fee is not convenient for our customers, but it is necessary for us in order to keep our prices low and to recoup some of the costs of accepting returns. The fact is, our suppliers don't want the merchandise back either and if they permit us to make the return, they charge a restocking fee to us (often in excess of the 15% we charge our customers) and those fees are triggered by your return. We are passing on part of this cost back to the customers that decide to return merchandise. If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your llandscaping needs.